Doctors Health Supply wants to earn your business. Doctors Health Supply is not a retail store with a typical retail counter. We are an Internet based company that sells direct to the consumer and we offer pricing that is generally below normal retail pricing when possible. We are aware that it is sometimes difficult to purchase an item from a picture so if you have any questions regarding any of our products please take the time call or email us. We offer pre-sales advice on every item we sell and many times we can be helpful to you in making your selection. The intent of this notice is to provide you with a clear understanding of our return policy prior to any purchase.

Doctors Health Supply wants you to be happy with your purchase and if you are not you may return the item purchased to us as outlined below.

No returns will be accepted without prior authorization. Unauthorized returns will be refused. All authorized returns which are in original condition (factory fresh, original cartons, free of store pricing, and un-used) must be shipped prepaid to Doctors Health Supply and are subject to shipping and handling costs for all returned items. You will have 14 days from receipt of your equipment in which you may return it to Doctors Health Supply for a refund. You will be refunded the purchase price minus the actual charges Doctors Health Supply has incurred in shipping the product to you plus a 15% restocking charge.

If you purchase any item and requested we ship it to you via express services (i.e.: UPS 3 day, 2 day, overnight, USPS Priority or Express, etc.) then you would have paid an additional shipping charge at the time of purchase. This shipping charge is not refundable under any circumstance unless the product originally shipped was damaged or defective. Otherwise your refund will be processed as stated above.

If you have not used the equipment and you wish to exchange it for another item we stock then we will give you full credit for the purchase price only, minus the shipping charges incurred. The shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

Doctors Health Supply makes no warranty expressed or implied, all Warranties are between the Manufacturer and you the Customer. We work very hard to keep our prices as low as possible and we pass these saving on to you.

SPECIAL ORDER ITEMS:

All orders for commercial equipment are considered Special Order items and are not subject to cancellation, and merchandise cannot be returned unless defective.

Unless otherwise stated: (1) Equipment carries standard factory warranties only, and does not include labor costs or transportation costs on any defective parts replacements. (2) Items are priced delivered your receiving dock, not uncrated, set in place or otherwise installed in any way; necessary parts for mechanical or electrical connectors from rough-in to equipment or labor for installation or final hook-up are not included. (3) No trade-ins are considered, and no allowances will be made.

We do not assume responsibility for unavoidable delays in manufacture or transit or for loss or damage in transit.

Making certain that your premises provide the proper electrical and/or gas supply, that plumbing lines are properly sized, and that doors and passageways will accommodate the equipment is the responsibility of the purchaser.

All Commercial Equipment must pre-paid by check, money order or wire transfer.

We hope you find this information helpful and thank you for shopping Doctors Health Supply.